RETURN & REFUND POLICY

Because our products are made to order, all sales are final. We do not accept returns or exchanges for a change of mind, an accidental order, or a preference regarding size, color, or design.

If an item arrives damaged in transit, contact us so we can make it right. Our usual remedy is a replacement at no cost to you. If a replacement is unavailable or not practical, we may issue a refund to the original payment method. If we sent the wrong item, we will correct the order at no cost; this is not treated as an exchange request.

Please contact us within 7 days of delivery at support@pressstartprinting.com and include:

• Your order number and the item affected
• Clear photos of the item, damage, and shipping packaging
• A short description of what happened

Please keep the item and all packaging until we finish reviewing the claim. Do not mail anything back unless we ask you to. If a return is required for an approved claim, we will provide instructions and pay the return shipping cost.

• We normally replace an item damaged in shipping or correct an order error first.
• Approved replacements are produced and shipped at no additional cost.
• If we cannot reasonably replace the item, we may refund the affected item and its applicable shipping charge.
• Approved refunds go to the original payment method.
• We issue approved refunds within 5–7 business days; your bank may need additional time to post the credit.

• Change-of-mind or buyer-remorse requests
• Accidental orders or requests for a different size, color, or design
• Custom or personalized products, except when damaged in shipping or different from what was ordered
• Damage caused after delivery by misuse, modification, improper care, or normal wear
• Minor characteristics inherent to 3D printing, such as visible layer lines or slight color variation

Orders enter production quickly. Contact us immediately if you need to request a cancellation. We cannot guarantee cancellation after production has begun, and custom or personalized orders cannot be cancelled once production starts.

This policy does not limit any rights or remedies that cannot be excluded under applicable consumer-protection law.

Need help with an order? Send us the details and we will respond as quickly as possible.